About Simon
Hello! Welcome to Bloomington Subaru! As your Advisor, I plan to guide you through your maintenance visit with thorough & clear communication. My goal is to always have you leave feeling confident about future travels in your Subaru. Driven by a commitment to excellence in both my professional and personal pursuits, I always aim for integrity, passion, and a genuine desire to make a positive impact both inside, and outside of work!
Customer rating
4.8 / 5 based on 293 ratings (158 written reviews)
Recent reviews
I prefer to use Simon when I need to service my vehicle. Always great service and communication about the status of my vehicle.
— Aaron B. ,
He is a very good service advisor!
— Russell S. ,
Very helpful
— Erik S. ,
Never returning to this dealership for any reason. Took 6 days. It’s condescending and offensive to have those little videos of “here’s everything about your car we want you to spent $$ on” instead of focusing on what the customer asked for. When you couldn’t get the replacement part to work, did you pick up the phone and call us? Of course not. My husband left work early to drive thru rush hour and construction to get the car before 6 pm. Them had to do it again the next day. Don’t even start on the remote started which was not properly replaced in the dash after you messed with it. Came tumbling out onto my feet the next day while driving 55 mph. I could have crashed! Sloppy. Thank god I have a trusted local mechanic. I don’t trust a soul at Subaru. Has been like this every time I have had to use your dealership.
— Diane F. ,
Simon set the expectation of how long the repair would take and set me up with a rental vehicle. The repair was scheduled to take 3 days and took three days as the dashboard needed to be removed. I appreciate his professionalism and efforts to keep me informed about the progress of the repair. I will definitely wirk with him again.
— Cassaundra A. ,
I've been a loyal Subaru owner for 25 years and this experience was so bad that I vow NEVER to purchase another Subaru. I was promised a loaner car because this work was under warranty. After waiting 40 minutes for the loaner ((while watching 3 employees at the front desk happily drink coffee, eat donuts, and chat) I was told I would have to wait a while longer for a loaner. While waiting I missed an important meeting at work and I eventually called an Uber. No apology, explanation, or offer to pay for my Uber,!! My car was returned to me 6 hours later absolutely filthy inside. Simon was rude, inept, and incompetent. I tell everyone I know about the poor service at this dealership. Also, when I complained to the dealership I received an email accusing me of lying. I still have it and I show it to everyone. People are always shocked at this very rude correspondence. I'm a 70 year old woman and this is absolutely the worst service I've experienced in my life.
— Minda H. ,
Simon was helpful and friendly, and put me completely at my ease. When I asked him how to get to another department, he escorted me rather than just give me directions.
— Joanne T. ,
He was straightforward, although the biggest issue with my car wasn’t what the mechanics said.
— Maverick G. ,
Helpful and kept in touvh
— William G. ,
Fantastic customer service, and he made sure I knew what was going on with my car repairs every step of the way!
— Devon M. ,